TERMS AND CONDITIONS
Set out below are the terms and conditions of the booking agreement. Please read them carefully. When we receive a completed booking form, you (and any other person on whose behalf you book) agree to accept all of these conditions.
BOOKING YOUR TRIP
To secure your spot on a Discover Kazakh Nomads trip complete our trip application and lodge your deposit. We’ll then send you a detailed pre-departure trip planning packet. It tells you all you’ll need to know about prepping for your trip, and then some. If we can’t offer you a place we’ll return your deposit within 14 days.
US$300 per person upon booking (to secure your spot).
Final payment on the 1st of the month, in the 3rd month before your departure.
If we haven’t received your payment and no special arrangements have been made, we will assume that you’ve canceled and fill your spot from our wait list. If someone else is paying for any portion of your trip, you (the traveler) are responsible for payments and cancellation fees.
Additional payments may be required on customized itineraries. We will inform you of these once you have placed your initial deposit.
CANCELLATIONS AND REFUNDS
At the time we receive written notice of cancellation of your trip, the following fees will apply for each person:
15-29 Days prior to depature 50% of the cost
8-14 Days prior to depature 75% of the cost.
7 Days until day of arrival 100% of the cost.
Cancellation terms may differ on customized itineraries.
Trip Cancellation Insurance: It is your responsibility to ensure that you are healthy enough to participate in our trips. Once Discover Kazakh Nomads LLC has confirmed your place on a trip, cancellation fees will apply if you cancel your trip for ANY reason even for medical issues.
Once we have started to provide our service from the point of your arrival in Bayan- Ulgii, western Mongolia, no refund will be made for unusual trip arrangements for any reason. There will be no refund given for unsure hotel rooms, meals, sightseeing, trek days or any other charges once the trip has commenced. The cost is quoted as a package price and credits are not given for services not used.
GUARANTEED DEPARTURES
We have many scheduled departures throughout the year. All of our departures are guaranteed even if there is only 1 traveler. This means that we will NEVER cancel a tour due to low sign up.
DISCOVER KAZAKH NOMADS DISCRETION
Discover Kazakh Nomads requires trip members to be prepared physically, psychologically and to have the correct equipment for all our trips. After signup, Kazakh Tour reserves the right to dismiss a Trip member at any time for any reasons that Kazakh Tour may later learn about the Trip member. Trip members must provide us with true and accurate information.
If we must cancel or change a trip, we will do our best to provide you with a full or partial refund for the Kazakh Tour -operated land portion of your trip. This refund shall release Kazakh Tour LLC from any further liability. Kazakh Tour is not responsible for expenses incurred by trip members in preparing for the trip, e.g. non-refundable fees for air tickets; equipment; visa fees, etc. Cancellation fees may be levied by other operators running other portions of your trip.
Due to the nature of this wilderness trip, certain events may occur which could incur additional costs not planned for at this time, including but not limited to currency fluctuation, change in costs or means of conveyance, the cost of evacuation, medical treatment, body recovery and/or repatriation and other related matters. Those additional costs are not the responsibility of Kazakh Tour and that the Trip member is responsible for the payment of those costs. Any search and rescue undertaken on the trip member behalf will be the financial responsibility of the trip member involved, including costs incurred by Kazakh Tour, other expeditions, governments or other entities.
EVENTS BEYOND OUR CONTROL
Force Majeure & Delayed or Cancelled Trips: Kazakh Tour may, at any time, cancel or withdraw a tour or trek due to circumstances beyond our reasonable control such as weather or other acts of God, strikes, war, hostile governments, riots, fire, pandemics, etc. In these cases, we will, with no penalty to ourselves, undertake to notify you of the circumstances for our withdrawal of the tour or trek. In the event we choose to cancel a tour or trek for one of these uncontrollable and safety oriented reasons, neither Kazakh Tour nor our staff, vendors or service providers will be liable or responsible for refunds, reimbursements, increased or altered trip fees or damages to participants or clients.
COMPLAINTS
We will always endeavor to resolve any complaints on the spot. However, if the matter cannot be resolved. We will endeavor the problem as promptly as possible.
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